Last updated: 4 November 2026
1. What you can return
We accept returns where goods arrive damaged, defective, or different from what you ordered. Report the problem within 30 days of delivery.
2. What we cannot accept
- Change-of-mind returns on bulk wholesale goods that have already been shipped.
- Items that have been used, written in, or damaged after delivery.
- Custom-printed or personalised items, unless they are faulty.
- Requests made more than 30 days after delivery.
3. How to start a return
Email pengfatinshangmao@163.com with your order number, the SKU, the quantity affected and photographs of the fault or of the parcel as received. We reply within 2 business days with instructions.
4. Resolution
Depending on the case we will send a replacement, issue a partial refund for the affected units, or refund the order in full. Replacements are dispatched at our cost. Where a return is required, we tell you the return address before you ship anything back.
5. Refund timing
Approved refunds are issued to the original payment method within 5 business days of approval. Bank or card processing can take a further 3–10 business days to appear on your statement.
6. Shortages and transit damage
Check cartons before signing for delivery where possible. Note any visible damage with the carrier and photograph the carton. Report shortages within 7 days of delivery so we can reconcile against the packing list.
7. Contact
Returns questions: pengfatinshangmao@163.com
Seller information: QUIRE is operated by Shenzhen Pengfating Trading Co., Ltd. (unified social credit code 91440300MAKJF6KQ9M), Room 303, Caixing Building, Mumianwan Community, Buji Street, Longgang District, Shenzhen, Guangdong 518112, China. Contact: pengfatinshangmao@163.com / +86 195 2283 8379.